• An exceptional analyst required to join our Application Services team
  • Permanent full-time position at our Hawthorn campus
  • HEW 7: $90,692 base plus 17% superannuation

About the job

Swinburne embarks on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. We are looking for a highly technical and experienced professional to fill the position of Application Analyst within the Information Technology Department’s Application Services team. The team focuses on systems integration to support business processes and provide data between the many applications used by the University, and aims to provide seamless integration between these systems to optimize operational efficiency for University staff. University and provide an excellent student experience.

In this role, you will be responsible for working in partnership with stakeholders and colleagues to develop and implement meaningful improvements for business functions. This involves analyzing and defining business requirements, supporting user testing, and re-engineering business processes.

The Application Analyst will be responsible for maintaining a high level of customer service to ensure recognition and responsiveness to internal and external customer needs. You will be able to enhance your existing skills by participating in cross-training between support teams and increase the breadth and depth of your abilities within the Application Services team.

This role will give you the opportunity to work in a flexible and friendly environment and collaborate with people who are passionate about contributing to the achievement of our 2025 strategic plan.

About Swinburne’s Information Technology Department

Swinburne IT has a strategic focus, partnering with the business to deliver work programs that align with each of the University’s three strategic pillars: Future Ready Learners, Research with Impact and Innovative Enterprise. Swinburne IT is a key enabler for the University to realize its vision and implement the 2025 strategic plan.

As a technology center of excellence, Swinburne IT also participates in the teaching, learning and research functions of the University. Through this integrated partnership, we aim to enhance the experience of students and researchers, providing opportunities through the application of computational and digital innovations enabled by emerging technologies.

The Applications function ensures that IT application services are provided to the various academic and operational functions of the University to enable the University to optimize operational efficiency and effectiveness.

About you

To be suitable for the role, you will possess the following:

  • Experience with PHP, JAVA, JavaScript, HTML, XML or other scripting languages, web development experience, experience with SQL queries.
  • Working knowledge of O365, Active Directory, Windows Server, knowledge of Windows domain and identity management (desirable)
  • Demonstrated experience in software incident management and problem management, including investigation, resolution and communication.
  • A strong customer service orientation with an emphasis on results and quality of service.
  • Ability to exercise initiative and high-level judgment and work independently or as part of a team to achieve results within set deadlines.
  • Work with business, operations and technology on incidents, changes, initiatives and bring them to logical conclusions while partnering with internal support/development teams and vendors

A full list of selection criteria is available in the job description.


  • Flexible working arrangements
  • Enjoy 50% off tuition fees
  • Participate in regular staff and management development programs
  • Discounts on private health insurance

To learn more about the wide range of benefits available to Swinburne employees, please see Benefits and see the ‘Benefits’ section.

How to apply and more information

For see job description or for start an app please click apply Where ‘to start’ and send a CV, cover letter and answer to the key selection criteriaas indicated in the job description.

For further information on this position contact Gaurav Gupta (Application Team Leader) via email: [email protected]

If you are having technical difficulties with your application, please contact the recruitment team on [email protected]

Diversity and Inclusion

Equity and diversity are integral to achieving our 2025 vision of bringing people and technology together to build a better world. Swinburne is a large, culturally diverse organization and we pride ourselves on our commitment to equity and inclusion through key initiatives such as:

  • Reconciliation Action Plan
  • Cultural Diversity Charter
  • Action Plan for Gender Equity in Science in Australia (SAGE)
  • Swinburne’s LGBTIQA+ Pride, Gender Equality, Accessibility and Intergenerational Inclusion Strategies

For more information on all of our initiatives, visit our Equity and Diversity website. We welcome and encourage applicants from diverse backgrounds to apply.

Help and support

We are committed to making the recruitment process fair and equitable for all of our applicants. If you have specific accessibility or support needs, please contact Norden tide, Head of Diversity and Inclusion at [email protected] For assistance or questions regarding Aboriginal and Torres Strait Islander employment, please contact Timothy Werner at [email protected]

Swinburne offers flexible work options, time off and parental/career policies to support work-life balance.

Victoria’s Minister of Health orders require all workers at Swinburne to be fully vaccinated against COVID-19, unless they are an excepted person as defined by the Compulsory Vaccination Order 2021 COVID-19 pandemic (specified workers) (#1). All applicants must therefore be able to comply with this requirement.

Closing of applications for 5 p.m. on Wednesday April 6, 2022.

(Agency inquiries will not be accepted for this position)

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